How Kirkkonummi Swimming Hall Uses Real-Time Visitor Monitoring: Precision for Safety, Customer Experience, and Space Optimization
November 5, 2025
Ville Saikko, Service Manager for Sports Services in the Municipality of Kirkkonummi, knows how difficult it is for swimming halls to estimate their actual number of visitors. Existing visitor access gates in swimming halls don’t reveal how the pool area is used, and subjective assessments can vary wildly. “It’s important to have reliable data on actual usage levels,” Saikko explains.
For this reason, the municipality adopted Supersight’s utilisation reporting, which accurately measures the number of people in the pool area — and additionally provides precise visitor counts for each individual pool.
Usage Near Maximum Capacity – The Data Shows It Clearly
The new measurement method immediately revealed a critical insight:
The usage rate of the Kirkkonummi swimming hall is close to its operational limits.
“Supersight’s data clearly shows that the pools are actively used throughout the day — not only during peak hours. This is valuable information when planning resourcing and future services,” Saikko says.
Where Is There Space, and When? Precise Data Supports Daily Operations
One of the major benefits is pool-level monitoring:
Detailed usage of different zones in the main pool
Supersight’s system shows hourly:
- total number of swimmers in the pool area
- utilisation of the water-running lanes
- utilisation of the general swimming area lanes
“Organized water-running sessions stand out clearly in the statistics. At other times, usage distributes quite evenly across the different parts of the pool,” Saikko notes.
Live View for Swimmers – Finding Less Crowded Times
Swimming halls can publish real-time occupancy information and hourly usage levels from previous weeks on their websites. Customers can check in advance when the hall is quietest. This improves the customer experience and reduces perceived crowding.
Improved Safety: Real-Time Information Helps Prevent Hazardous Situations
The live view also has an important — even critical — safety function. Traditionally, swimming halls have not had accurate information about how many people are in the pool area at any given moment. For example, last summer in Espoo, safety incidents occurred partly because real-time data was not used.
Supersight’s real-time monitoring helps prevent similar incidents, as staff can immediately see when usage begins approaching the hall’s safety limits.
Easy-to-Use Analytics – Endless Possibilities
Feedback on the analytics interface has been excellent. It provides:
- minute-level person counts in pool areas
- visitor numbers for each pool
- dwell times in different pools
- hourly and daily averages
- peak usage times
- easy data export to tools such as Excel
“The analytics environment is extremely easy to use and quickly provides a complete overview of everything happening in the hall,” Saikko says.
A New Standard for Modern Swimming Hall Operations
Kirkkonummi’s experience shows that accurate pool-area monitoring is no longer an optional extra — it is an essential part of modern swimming hall management.
Supersight provides swimming halls with a powerful new tool to:
- improve safety
- reduce crowding
- enhance customer experience
- optimize hourly scheduling
- justify resource needs with data
- transparently show usage levels to the public online
As Ville Saikko summarizes:
“The data is extremely accurate, easy to use, and — above all — genuinely useful for everyday decision-making.”